Thank you for your message! If you’re using a mobile device, the issue may be related to your phone's keyboard accent options. To resolve this:

1. Press and hold the letter you want to accent.
2. A set of accent options will appear.
3. Select the accent with a straight-up-and-down apostrophe (').

If the issue persists, please let us know, and we’ll be happy to assist further with completing your order.